A report by Nesta shows people living in England, Scotland and Wales who own their home and use a heat pump to heat it are satisfied that heat pumps are safe, reliable and quiet. Although not all heat pump users found their system easy to control.

In particular, respondents were satisfied with safety (92%), reliability (85%) and hot water heating (89%). The majority of users felt heat pumps were unobtrusive, with 85% being satisfied with noise levels.

Two thirds (67%) of heat pump owners and 59% of gas boiler owners said they were satisfied with running costs. Satisfaction with heat pumps is high and, overall, satisfaction levels between heat pump and gas boiler users are very similar. The full report can be read HERE