Privacy policy

Solaris Energy LTD - Privacy Policy

Solaris Energy is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.

If you have any questions, or want more details about how we use your personal information, you can contact us on the details below:

Our contact details

Solaris Energy LTD
Unit 22D, Barton Business Park
New Dover Road
Canterbury
CT1 3AA

Phone Number: 01303 238439
E-mail: info@solaris-energy.co.uk

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data.

In this case, it means personal data that you give to us via our website.

By providing your personal data, you agree that we can use it in accordance with this policy.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• When you complete our online savings calculator, Maintenance Request or contact forms on our website.

• When you browse our website (See our cookie Policy)

• When you talk to us on the phone

• In emails, letters contracts or work orders.

• When you sign up to marketing emails.

We use the information that you have given us in order to:

• Maintain our internal records.

• Send you service emails (Indicative quotations, booking confirmations, invoicing and service reminders etc).

• Sending marketing communications (if you have opted in to receive them).

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You can remove your consent at any time by contacting info@solaris-energy.co.uk

• We have a contractual obligation. We may share your personal information with other organisations or third-party providers to provide you with the service you have chosen or to fulfil our contractual obligations.

• We have a legitimate interest. We do not share your data with any third-party companies or agencies for marketing purposes.

The type of personal information we collect

To provide you with the best level of service we currently collect and process the following information:

• Your Name

• Your Address

• Your telephone numbers

• Your email address (used for Indicative quotations, booking confirmation and billing)

• Marketing preferences (whether you opt-in or out)

• Information about any complaints and enquiries you make to us

• Details of any services or installation at your property including products used

How we store your personal information

We will retain your personal information for as long as we have permission to keep it, in order that we can use it as described in this Privacy Policy.

The Microgeneration Certification Scheme (MCS) requires us to retain all key records for a minimum of six years.

We do not store your data any longer than necessary for the purposes for which they were collected and processed.