Privacy policy
Solaris Energy LTD - Privacy Policy
Solaris Energy is committed to ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, and outlines your rights regarding your personal information.
If you have any questions or need further details about how we handle your personal information, you can contact us using the details below:
Our Contact Details:
Solaris Energy LTD
Unit 22D, Barton Business Park
New Dover Road
Canterbury
CT1 3AA
Phone Number: 01303 238439
E-mail: info@solaris-energy.co.uk
Definition of Personal Data
Personal Data refers to any data that relates to an identifiable person who can be directly or indirectly identified from that data. This includes information that you provide to us directly via our website, phone, emails, or other interactions.
By providing us with your personal data, you agree to its use in accordance with this Privacy Policy.
How We Collect Your Personal Information and Why We Have It
We collect personal information that you provide to us for various reasons, including:
When you complete our instant quote tool, maintenance request, or contact forms on our website.
When you browse our website (see our Cookie Policy).
When you communicate with us via phone, email, letters, contracts, or work orders.
When you sign up for marketing emails.
We use this information to:
Maintain our internal records.
Send you service-related emails (such as indicative quotations, booking confirmations, invoicing, and service reminders).
Send marketing communications (if you have opted in to receive them).
Lawful Basis for Processing Your Personal Data
Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases to process your personal data:
Your Consent: You can withdraw your consent at any time by contacting us at info@solaris-energy.co.uk.
Contractual Obligation: We may share your personal data with third-party providers or partners to fulfil the service you have chosen or to meet our contractual obligations to you.
Legitimate Interest: We have a legitimate interest in processing your personal data to manage our business effectively and provide you with relevant services.
How We Share Your Personal Information
We may share your personal data with trusted third-party companies or subcontractors to help us deliver the services you have requested. These third parties may contact you directly to understand your project and assist in progressing it. All third-party contact will be relevant to your enquiry and the services you require. Your personal data will not be shared, sold, or passed on to any third parties for marketing purposes
The Types of Personal Information We Collect
To provide you with the best service possible, we collect the following types of personal information:
Your Name
Your Address
Your Telephone Numbers
Your Email Address (used for indicative quotations, booking confirmations, and billing)
Marketing Preferences (whether you opt-in or out)
Information about any complaints or enquiries you make to us
Details of any services or installations at your property, including products used
How We Store Your Personal Information
We store your personal data securely and will retain it only as long as necessary to provide the services you have requested. We are required to retain certain key records for a minimum of six years, as per the Microgeneration Certification Scheme (MCS) requirements.
We will not store your data for longer than necessary for the purposes for which it was collected and processed.
